Asseco introduces a wide range of innovations within its international group
On 24-26 October, the Asseco Group Product Review international conference took place in Madrid. It was the fifth edition of this important conference aimed at presenting innovative projects in the field of cloud and artificial intelligence (AI) implemented, among others, for clients in Slovakia, Poland, Spain and Serbia. Asseco presented solutions aimed at improving customer experience, smart payment services, smart bots to large-scale information systems in the cloud.
The Asseco Group is a federation of companies operating in 62 countries around the world. The Group is headed by Asseco Poland, which is a leader in the field of digitalization in Poland. The beginnings of its international expansion date back to 2004, when the company conducted an IPO on the Warsaw Stock Exchange (WSE) and invested the funds raised in Central European markets. Subsequently, the Asseco Group developed its operations in Western Europe, Southeastern Europe and Scandinavia. In 2010, the Group started operations in Israel and the United States, which was related to the acquisition of Formula Systems Group. In the following years, it entered the markets in Africa and Portuguese-speaking countries, among others.
Since 2004, Asseco has made 140 acquisitions, strengthening its position among the manufacturers of software that supports the most important business processes of companies in key economic sectors. Currently, the company focuses on ongoing projects and innovation development, in which artificial intelligence and cloud play an important role.
"Today, the whole world is talking about artificial intelligence. At the Asseco Group, we implement artificial intelligence in the solutions offered to our clients, but at the same time we are constantly looking for new ideas on how to use this technology. The projects we have implemented are an example that there are many areas where artificial intelligence can bring tangible benefits. Solutions that are well received in local markets are then offered to companies in other countries. The cooperation of Asseco Group companies, the exchange of knowledge and experience means that our software supports organizations in 62 countries on 6 continents, which makes us extremely proud," says Adam Góral, President of the Management Board of Asseco Poland.
"Artificial intelligence allows us to improve the performance of many tasks, to remove errors or bottlenecks. It doesn't have to mean revolutionary changes in the organisation. Intelligent algorithms are worth using first to optimise individual business processes. For example, it can be about streamlining work with electronic documents or increasing the efficiency of retailers," explains Rafał Kozłowski, President of the Management Board of Asseco Enterprise Solutions.
Information system for the Public Health Office in the cloud
From the very beginning, the Asseco Central Europe team was responsible for the implementation of the first Slovak solution based on cloud infrastructure on this scale. The project integrated the Public Health Office of the Slovak Republic (ÚVZ SR) and 36 regional public health offices (RÚVZ), which provide centralized services to the public of the Slovak Republic. The new cloud-based system has 15 integrated modules covering all aspects of public health, including epidemiology, state health surveillance, radiation protection, control and protection of healthy food, verification of professional competence, cosmetic products, environmental hygiene and others.
AI analyses the shelf in the store
Software developed by Asseco Business Solutions is an example of the use of image recognition technology in the retail industry, which significantly reduces the working time of retailers. The tool ensures that the layout, the contents of the merchandise on the shelf and everything on it (including price tags) meets the guidelines set by the store and the manufacturer. In addition, the application from Asseco Business Solutions prepares suggestions for the retailer regarding, among other things, the display of goods or the ordering of a specific assortment. The results are generated in real time and can be read by the user from a smartphone or tablet during a store inspection visit.
Assistant for special tasks
Asseco AI Assistant is a powerful platform that supports processes in customer service, collections, complaints, sales or project and schedule management, among others. The solution can be implemented in a mobile app, communicator, website and contact center. The use of artificial intelligence in Asseco AI Assistant enables natural contact through voice and text channels and the preparation of contextual responses. The solution enables the creation of complex scenarios using an intuitive graphical wizard. The platform generates detailed reports on conversations, process efficiency and user interactions, enabling analysis and optimization of business activities. The tool has been successfully used by companies in the financial and healthcare industries.
Artificial intelligence will check cooperative banks' compliance with DORA
DORA requires banks to ensure comprehensive operational resilience. This means they must have the ability to anticipate, prevent and respond to any disruption affecting business continuity. This requires banks to verify that they meet the requirements of the new regulation, which involves a lot of work. The DORA.ai application, which uses generative artificial intelligence, helps collaborating banks to verify in a structured way the discrepancy between internal documentation and the regulator's requirements. At the core of the DORA.ai application are the bank's documents, analyzed by the AI mechanism for records that confirm compliance with the regulator's requirements. In case of gaps, the organization can use prepared document templates and consult them with Asseco experts.
Payment services supported by artificial intelligence
AI supports payment services at every stage of their delivery. The projects carried out by the team of the Spanish company Necomplus, part of Asseco South Eastern Europe (part of the Asseco Group), cover a wide range of solutions to improve the customer experience in payments, such as chatbots, virtual assistants and intelligent repositories. Necomplus offers turnkey language models tailored to the needs of companies offering payment services. This allows them to save the time and resources needed to train a custom model and focus on developing applications for end users.
Hyper-personalisation of the customer experience
Things Solver, part of the ASEE Group, has created a platform to improve the buyer experience. The AI Recommender solution develops personalized product recommendations, creates personalized marketing campaigns and prepares customer information to support the sales team. Key features include AI-based segmentation, dynamic content sharing and the ability to cross-sell additional goods and services across all touchpoints. AI Recommender not only increases conversion rates by up to 30%, but also significantly improves customer engagement and satisfaction levels. With a focus on simplicity and efficiency, Things Solver gives companies the ability to leverage the insights stored in the data to maximize sales and improve service.