Nowadays banks face the challenge of digital transformation. Customers’ desire to use and buy products and services online is increasing. The implementation of omnichannel platform is an adequate solution to banks where customer and his or her needs are the centre of discussion. Asseco Omnichannel Platform is a complex system that allows a bank built an effective solution for both direct and service channels. Unique concept of mini applications is able to simply expand with new features, even directly by a bank or third-party supplier. Platform is using modern user interface technologies such as responsive web design, HTML5 and JavaScript widgets. In terms of integration it is possible to connect to the existing SOA infrastructure of the bank or to use the concept of microservices. Each element of the UI and integration is possible to redirect the use between corresponding channels and processes simply through united technology platform.
Key Functionality
Direct channels support – cellular phone, tablets (application) and PC (web browser) via Asseco Customer Banking Platform (CBP)
Assisted channels support – call centre, branch via Asseco Universal Frontend (UFE)
Built-in BPMS for support of service and sales processes
Option to easily expand with new features via mini applications
Open platform – possibility of development by bank or third-party partners
United technologic platform for all channels
Key Benefits
Fast “time to market” for new services and products
Improved relationship with customers thanks to consistent communication
Increased sales of products and services
Optimisation of service processes
Reduction of operational risk
References
Raiffeisen Bank Polska S.A. / Poland
Implementation of the new electronic banking R-Online (PC, tablet, mobil) based on Asseco Customer Banking Platform (Asseco CBP) and Asseco Universal Front-end (Asseco UFE).
Deutsche Bank Polska S.A. / Poland
Implementation of the new electronic banking db easyNET (PC, tablet, mobil) based on Asseco Customer Banking Platform (Asseco CBP) and Asseco Universal Front-end (Asseco UFE).
Bank Ochrony Środowiska S.A. / Poland
Implementation of the new mobile banking BOS24 Twoje e-Konto based on Asseco Customer Banking Platform (Asseco CBP).
