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SAP information system is exceptional by its flexibility. Each implementation is based on specific customer requirements and their detailed analysis. Our specialists have an individual approach to each project, while searching for an optimal solution for customer that meets his expectations. The implementation is done by ASAP (Accelerated SAP) methodology. It is a methodology for accelerating the implementation of SAP R / 3 systems that can reduce the implementation time up to 50%.

HELPDESK Application tool is accessible from the Internet and is used to record and track tasks.

 

Support Center

Support of operations of information systems is one of the most important moments in relation to the customer. Support system can perform both on-site, namely the customer's premises, as well as off-site via remote access from anywhere. To optimize support for information SAP systems, offers Asseco CE a remote HELPDESK support services. HELPDESK Application tool is accessible from the Internet and is used to record and track tasks assigned within the customer's information system support. An access to the application is granted to the users defined by the customer, as well as employees of Asseco CE providing support. For each customer a separate project is set up in which the users have defined permissions for data entry and modification as well as its evaluation.


A separate project is established for each customer.


  • Ensuring the customer helpdesk
  • Troubleshooting
  • Support and maintenance of the system in operation
  • Remote support and consultation
  • Problem solving and implementation guidance for remote connection to the customer's system via Internet, VPN or other secure link
  • A non-standard solutions to unexpected problems
  • View the status of requirements in real time
  • Immediate response to submitted requests
  • Shorter time needed for task-solving
  • Overview of all steps in the chronology
  • "User friendly" interface
  • Transparent reporting
  • Easy access via web interface from anywhere
  • Possibility of e-mail notifications by change-requests
  • Cost reduction